Refund policy

At TattyBee, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we’re here to help!

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the original packaging, and in the same condition you received it. We accept returns within 30 days of the original purchase date.
• Non-Returnable Items: Due to hygiene and safety reasons, certain items cannot be returned, including any used skincare products. Custom or personalized products are also non-returnable unless defective.
• Proof of Purchase: Please provide a receipt or proof of purchase to complete your return.

2. Refunds

• Refund Process: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted, such as for items not in their original condition or returned more than 30 days after delivery.

3. Exchanges

If you receive a defective or damaged product, please contact us at Info@tattybee.com to arrange for an exchange or replacement.

4. Shipping

• Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
• Shipping Charges: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

5. How to Initiate a Return or Refund

To start a return or request a refund, please contact us at [Your Contact Email] with your order number and a description of the issue. Our customer service team will assist you with next steps.

Thank you for choosing TattyBee! We’re committed to ensuring a positive experience and are here to help if you have any questions about your order.